Return & Refund Policy
Last updated: October 13, 2026
Our 90-Day Happiness Promise
We want you to love your Merrifind piece. If you're not happy with it, you have 90 days from delivery to request a return and refund.
1-Year Warranty
Every Merrifind ring comes with a free 1-year warranty. If your ring tarnishes, discolors, bends or breaks through normal wear within 12 months of delivery, email us a photo and we'll send you a free replacement. The warranty doesn't cover lost items or damage caused by accidents or misuse.
Damaged, Faulty or Wrong Items
If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund. You won't need to send anything back.
Lost or Delayed Orders
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund you in full.
Returns Eligibility
- Items must be unworn, undamaged and returned in their original packaging, with proof of purchase.
- For hygiene reasons, rings that have been worn can't be accepted for a change-of-mind return. Worn rings that develop a fault are covered by our 1-year warranty.
- Gift cards and items marked "final sale" can't be returned.
- Return shipping costs for change-of-mind returns are paid by the customer and are non-refundable. We recommend using a tracked service.
How to Start a Return
Email hello@merrifind.com with your order number and reason for return. We'll reply within 1–2 business days with return instructions. Please don't send items back without contacting us first. Returns sent without approval can't be accepted.
Refunds
Once your return is received and inspected, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges (if any) are non-refundable.
Cancellations
You can cancel your order free of charge within 12 hours of placing it by emailing us. After that, your order may already be in production or on its way, and our standard return policy applies.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.
Questions?
We're here to help. Email us at hello@merrifind.com.
